Our Return Policy
You can return merchandise up to 30 days after the purchase date. The merchandise must be unused, unopened, and include all the original parts and manuals. Any product that requires installation and has been installed is not eligible for return. Please inspect all of the products immediately after receiving them.
CLICK HERE for RMA Form (Return Merchandise Authorization).
NOTIFY US Via Email with your Return Tracking Number so we can look for your package.
- When returning an order, please include the Completely Filled Out Copy Of Your RMA Form with the package.
- We do not accept returns after 30 days.
- Merchandise should be repackaged in its original packaging to reduce the risk of damage.
- Shipping and handling charges for returned items to and from our warehouse are not refundable.
- You are responsible for lost packages or any damage that may occur to the merchandise while in transit.
- WaterFilterMart.com reserves the right to refuse returns.
Return shipments must be made via a carrier that provides tracking information (UPS or USPS).
Return Address is on RMA Form:
We usually issue a refund within 15 business days of receiving merchandise that is in new condition and resalable.
- If You want to exchange an Item before 15 days from purchase and reorder something of equal value:
The complete refund will be original purchase price less a 10% processing fees and our original shipping costs already paid to the carrier.
- If You Return an unused - not attached - un-opened Item before 30 days from purchase and do not reorder something of equal value:
The complete refund will be original purchase price less 30% fees and our original shipping costs already paid to the carrier.
Cancelled Orders Policy
We ship most orders within one business day. If you contact us before shipment of your order, you may cancel your order by contacting us at EMAIL US or by calling 1-941-639-1978 9am-Noon E.S.T. If your order is cancelled after 5:00 PM E.S.T. on the day of the order, you will be subject to a 10% processing fee to cover credit card processing fees.
If your order has already been shipped you may return your order in accordance with the our return policy.
If you refuse delivery of a shipment, you will be credited for the purchase price less all shipping charges and up to 30% fees.
Clearance items are not returnable.
WaterFilterMart.com is not responsible for customer created errors for incorrect shipping addresses and may assess additional shipping and handling charges for incorrect shipping addresses, undeliverable packages, unrecoverable packages for reshipped packages due to inaccurate customer provided delivery information.