Merchant Policy

ORDER CANCELLATION
You may cancel your order before it enters the shipping process. Once An Order Has Entered The Shipping Process, We Will Not Be Able To Cancel It. If you need to cancel your order, please contact us as soon as possible. You can return the order to us as per our Return Policy Stated Below.

PRIVATE POLICY
WaterFilterMart.com does not or will not willingly or knowingly sell, trade, or use our Customers Contact Information or Credit Information for any purpose other than the Business Between WaterFilterMart and that Customer!

SHIPPING LIMITS:
WaterFilterMart Ships to the United States at Rates Posted On Website.
Including Alaska & Hawaii:
We ship Normal Size Shipments via USPS & Larger Size Shipments via UPS.

CUSTOMER GUARANTEE:
You can be assured that WaterFilterMart Sells Only New Parts!

RMA FORM:
Return Merchandise Authorization

1) Print Form         
Click Here for Form
2) Fill Out Form
3) Send us Properly Filled out Form with Returned Merchandise
OUR RETURN POLICY IS LISTED ON THE RMA FORM.

REFUNDS ARE NOT GIVEN FOR CUSTOMER MIS-ORDERED FILTERS OR PARTS!
Incorrectly Ordered Un-Opened Filters or Parts can be used as Store Credit Towards Correct Filters or Parts Needed!


OUR WARRANTY REPLACEMENT POLICY IS LISTED ON THE RMA FORM.
NO STORE CREDITS GIVEN AFTER 15 DAYS FROM ORDER SHIP DATE:

Our Mailing Address and UPS Address are on the RMA Form.
PARTS RETURNED AFTER 30 DAYS ARE TO BE CONSIDERED FOR WARRANTY REPLACEMENT ONLY!!

NON-REFUNDABLE PARTS:
We Do Not Accept Returns On Parts that have been Attached, Installed or Damaged by Customer!
THOSE PARTS MIGHT BE CONSIDERED FOR WARRANTY REPLACEMENT ONLY!!
Special Order Parts are Not Refundable!

WARRANTY LIMITS:
90 Days From Date of Shipment To Customer.

PARTS DAMAGED IN TRANSIT:
If You Receive a Part(s) that has been Damaged in Transit:
1.) Immediately Contact the Shipping Company (UPS, Fed-Ex, USPS) with Your Information.
2.) Contact Us via EMAIL OR PHONE (941)639-1978 Between The Hours Of 9am-Noon Eastern Time Monday - Friday (Have your order information on hand)
3.) Once the Damage Claim Process has been Started, We Will Make Arraignments To Have A Replacement Part(s) Shipped to You.

Payment options:
WaterFilterMart gladly accepts Mastercard & Visa Credit Cards with our secure on-line shopping cart. We also accept PayPal.
Order by Phone:
Phone: 1-941-639-1978 Call 9am-Noon / Monday - Friday / Eastern Time

Send Checks or Money Orders to:
WaterFilterMart
P.O. Box 490
Ft. Ogden, FL. 34267
Sorry , we cannot accept C.O.D. orders.

WEBSITE PRICING AND INFORMATION:

PRICES SUBJECT TO CHANGE WITHOUT NOTICE!
IN THE EVENT THAT A PART(S) IS ORDERED, & THE LISTED PRICE OF A PART(S) HAS CHANGED, WE WILL NOTIFY YOU (CUSTOMER) PRIOR TO PROCESSING YOUR ORDER!
• Use of this site does not constitute the right to purchase from us, nor do we consider ourselves obligated to sell.
• WaterFilterMart.com does not accept any liability for any information - or - missed information obtained from this website.
• Part descriptions & Prices on this website are believed to be accurate at the time they were placed on the website.
• Changes may be made at any time without prior notice.